This may seem a strange question to ask …but if you stop and think about your overall success with your residents, you have the answer. Does your operation run smoothly or do you continually experience daily chaos and continually put out fires?

To manage and rent property, you must have certain procedures in place – showings, an application, a screening process, a lease, addendums, notices, maintenance, etc. If you prepare or educate your tenants in advance with additional tools, you will reduce the number of problems you experience and increase your office efficiency. Read more →

Every time I work with a property manager on their marketing strategies, I hear the same thing…”If I can talk to a prospect, I can get the business.” Maybe you feel the same way. You know exactly what to say … you confidently share your knowledge, explain the benefits of working with you, and express your understanding of the potential client’s needs.

When you get the chance…

But I’m guessing a significant number of people use the Internet to evaluate your company without ever talking with you.  Property owners look for and hire property managers that they know, like and trust. So, how can you build that kind of foundation without a face meeting? Read more →

I believe in going on vacation – I find that just the planning, the anticipation of having new experiences, repeating old ones, and meeting new people puts a smile on my face and gives me a new lease on life. I learned early that there are few obstacles that can prevent you from taking time off.

Think about this – taking time for vacation IS essential to your job performance and your health!

I can hear it now – you don’t have time, you have too much to do, there is no one to do your job, you’ll lose business, you don’t have enough money, blah, blah, blah. There are a thousand reasons why you can’t take a vacation – they are probably all valid in some way or another at some time or another. NOT! Read more →

Property management business owners and/or property managers spend many hours marketing for new accounts and working with property owners, tenants, personnel, and the public. It is common to spend large sums of money and expend hours of time in these types of activities; busyness can take over making it so easy to forget to say…thank you. Do you make this simple concept a habit? What might you be losing when you don’t make time to show appreciation?

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It may seem that it is not your responsibility to prepare your tenants for an emergency or disaster. However, when a major event does occur, how your tenants respond can become your problem. They may panic or become angry when something terrible happens. Often the property management company is the first target for their panic and/or anger. They could be very unrealistic and expect you to perform the impossible for them. So…what should you do? Read more →