The property management industry is growing up. Business owners today recognize the necessity of investing in the right tools to promote professionalism and success. Many invest both time and money in a Property Management Policy and Procedures Manual for their office. I know because I have sold hundreds of Policy and Procedures Manuals to my peers through LandlordSource. I believe in the power of this document and its importance in this industry. I am proud to know I have helped many achieve this important task.
Sadly enough, I find that too often property management companies do not take advantage of this investment once it is completed. A good Policy and Procedures Manual is one of the best tools you can use in your company to educate your Personnel. Personnel are required to read the manual and sign an acknowledgement. This is a good step but you need to ask an important question – do your Personnel truly understand what they have read and what your policies and procedures are? Read more →