Once upon a time, people wrote letters by hand, then by typewriter, then on their word processor. This still takes place but these practices have become more and more infrequent. It was important to compose a proper business letter before it went into snail mail. Communication took much longer and under certain circumstances, it sometimes didn’t happen. Email has dramatically impacted the way we communicate with everyone, how quickly, and how often.
Unfortunately, if not used properly, email can create a very poor business image. This is the first of a three part series on handling problems with email business communications. Read more →