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Product FAQs

Frequently Asked Questions

Why should I buy LandlordSource products instead of creating forms, manuals, & documents myself?

LandlordSource products:

  • save save you the time required to create these resources from scratch
  • save you time because they are customizable
  • save the cost of paying personnel to create the manuals for you
  • give you a solid, thorough starting point so you don’t have to think of everything yourself
  • provide great material for training your personnel

Do LandlordSource products cover city, county, state, and federal laws?

The LandlordSource products were created by real estate / property management experts, based on experience and research. They are based on U.S. Federal Law and common property management issues. If you are not based in the U.S., you will have to customize any included law or practices to your area.

You, the buyer, are still responsible for:

  • reviewing the products to ensure they comply with the laws that govern your business
  • editing the products to comply with federal, state, and local laws
  • editing the products to comply with any updates on all laws
  • customizing the products to align with your business policies and practices
  • consulting with your attorney prior to putting the customized documents into use

What's included with each LandlordSource product?

Read each product description to find out more details of the specific contents.

Each purchase includes:

  • a downloadable .zip file (articles are .doc) for each product – you extract the contents before you customize the documents
  • a PDF file with thorough instructions that provide time-saving tips for customizing the documents through Microsoft Word® (click here to install the free Adobe PDF Reader)

After you buy a LandlordSource product or office system, you’ll receive an email with a receipt and an email that contain a link to download your purchase. The download is available for 4 days. You can download four times.

Will I receive free product updates?

Because there is no way to know who updated their products and when, we have no way of knowing when they need an update. However, we invite you to sign up for our free email newsletter, Professional Management Matters. We use this newsletter to educate everyone about laws and industry changes that might impact your office systems and manuals. If you still wish additional updates, you can also view the replacement policy on our Customer Center page.

How do I customize LandlordSource products?

You’ll download your purchase and extract the customizable Microsoft Word® documents from the .zip file. Easily add, remove, or modify any part of a form, manual, or document. Watch the following demo video to see how you’ll use Microsoft Word® to customize the product.

How can I pay for my LandlordSource purchase?

When you checkout through our shopping cart, you will select the PayPal checkout option. PayPal is an industry leader in online payment processing, providing a secure, trustworthy transaction interface.

Through PayPal, you can submit payment via:

  • credit card
  • PayPal balance
  • Bank transfer

You don’t need to create or log into a PayPal account to purchase. If you do not have a PayPal account, you can still pay using a credit card.

The product downloads are available after the PayPal transaction has fully processed. Downloads will not activate until PayPal fully processes the payment. The payment is generally processed shortly after purchase. However, in some cases, it can take up to 24 hours for PayPal to review and process a transaction.

Can I return a product if I am not happy with it?

Due to their electronic nature, the LandlordSource products are non-refundable. If you experience difficulty downloading a product, please contact us at to request assistance. We’ll help you with your purchase. Read Our Shipping & Return Policies >>

How do I get a replacement copy of a past LandlordSource purchase?

First, we recommend that you maintain a backup of the original LandlordSource document as well as the version you customize for your own property management company. Then you are sure to have a copy of the most recent version if you have computer issues or another unforeseeable situation occurs.

The LandlordSource product downloads are available for 4 days after your original purchase. After 4 days, the download link expires. If you purchased your product within the last 90 days and have issues, please contact us at to request assistance.

If you purchased your product within 90-365 days, you can order a replacement copy for a fee. After 1 year, you must purchase the product at the current price again.

  • Go to Customer Center to view the replacement fee schedule.
  • Choose a replacement for your original order and add to care.
  • Upon payment and notification of your order, we will validate your previous purchase
  • Upon validation, we will follow up by sending an email with a download link for the replacement.
  • Once again, the replacement download is available for 4 days and you can download up to 4 times.

I have more questions. Who can I talk to?

We’re happy to answer your questions. Please send an email to to request assistance.